Website: OurikaExcursion.com (Operated by Marrakech First)
Last Updated: October 2026
Welcome to OurikaExcursion.com, owned and operated by Marrakech First. Please read these Terms and Conditions carefully before using our website or booking any excursions or tours with us.
By accessing or using our website and services, you agree to be bound by these Terms and Conditions.
1. Booking and Services
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Scope of Service: OurikaExcursion.com provides day trips, excursions, and guided tours (such as Ourika Valley tours, Setti Fatma waterfalls excursions, and mountain activities).
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Booking Confirmation: Bookings are confirmed upon receipt of details submitted via the website, WhatsApp, or email.
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Accuracy of Information: You are responsible for providing accurate personal details (including full name, phone number, pickup location, and date) during booking.
2. Pricing and Payment
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Currency & Rates: All prices displayed on the website are listed in Euros (€) or Moroccan Dirhams (MAD) and include the services specified in each itinerary.
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Payment Methods:
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Cash payment upon departure (to the driver or guide).
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Online payment (Credit Card / PayPal) where available on the website.
3. Cancellation and Modification Policy
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Cancellation by the Client:
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Free cancellation is available up to 24 hours prior to the departure time.
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Cancellations made within less than 24 hours or no-shows may incur a cancellation fee equivalent to the tour cost or deposit.
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Cancellation or Modification by Us:
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We reserve the right to alter itineraries or cancel tours due to force majeure events (such as extreme weather conditions or mountain road closures for safety). In such cases, you will be offered an alternative date or a full refund.
4. Client Responsibility and Safety
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Safety Guidelines: Participants must follow all instructions given by our drivers and guides to ensure safety during transport and mountain walks.
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Physical Fitness: Clients are responsible for ensuring they possess the adequate health and fitness level required for active tours (such as hiking to Setti Fatma waterfalls).
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Personal Belongings: We are not liable for any loss, theft, or damage to personal items during the excursion.
5. Intellectual Property
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All content on OurikaExcursion.com—including text, images, logos, graphics, and layout—is the exclusive property of Marrakech First and protected by copyright laws. Unauthorized copying or redistribution is strictly prohibited.
6. Limitation of Liability
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Marrakech First strives to deliver high-quality travel experiences while adhering to safety standards. However, we are not liable for delays, losses, or damages caused by unforeseen circumstances beyond our control (such as traffic delays or extreme weather events).
7. Changes to Terms
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We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes take effect immediately upon being posted on this page.
8. Contact Information
For questions, cancellations, or booking inquiries:
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Email: info@ourikaexcursion.com
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Phone / WhatsApp: +212 6 68 88 56 65
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Official Websites: OurikaExcursion.com / MarrakechFirst.com
